Product Return Policy
Product Return Policy
All products purchased through Earth’s Essentials website or a third-party ecommerce website. Or retail outlet shall be considered non refundable if the seal of the product is broken, or it has been used.
Returns on Products Within 30 Days.
- Earth’s Essentials will refund one hundred percent (100%) of the purchase price of Currently Marketable products that are returned by Customer within thirty (30) days of purchase from the Company, less taxes and shipping costs.
Currently Marketable. Products shall be deemed currently marketable if each of the following elements is satisfied:
1) they are unopened and unused
2) packaging and labelling have not been altered or damaged
3) the product and packaging are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price
4) the product expiration date has not elapsed
5) the product contains current Earth’s Essentials labelling. Products shall not be considered Currently Marketable if the Company discloses prior to purchase that the products are seasonal, discontinued, limited time offers, or special promotion products not subject to the Return Policy.
Return of Damaged or Incorrectly Sent Products
Earth’s Essentials will exchange products if the returned products were received by the purchaser in damaged condition or were incorrectly sent. Such products must be returned within fifteen (15) days of receipt. Whenever possible, returned products will be replaced with undamaged products. However, when an exchange is not feasible, the Company reserves the right to issue a credit for the amount of the exchanged products.
Products purchased as part of a kit or package must be returned as the entire kit.
To obtain a refund for returned products you must comply with these procedures:
- Approval for the return must be received prior to the return of the shipment to the Company. This approval must be obtained, either by telephone or in writing
- Products returned to the Company without prior authorization will not qualify for a product credit or refund.
- All products must be packed in such a way so that there is no breakage of spillage in transit.
- All the labels shall be intact of the products
- Upon receiving company shall be checking the products thoroughly and in case there are any signs of wear and tear or seal breakage, the refund would not be issued, or the return would not be accepted.
- Upon satisfactory checking of the products, the refund shall we issued within 7 business days and the customer would be informed about the same.